TERMS & CONDITIONS

Sales & Returns

Due to the discreet, sensitive, and hygienic nature of the products that are distributed we do not accept returns.

We do have some exceptions listed below:

Manufacturer Defectives

  • Must be reported within 3 days.
  • Please fill out this form with the original order # and the issue so we may justify the defect.
  • Once we establish the defective product we will credit.

Returned/Refused

  • These orders never made it to their destinations, the address was incorrect or the package did not fit the receptacle.
  • We will inspect these returns and if they are viable for resale we will credit.
  • If products are not viable for resale due to damage from shipping, no credit will be issued as we have to discard the product.
  • Notifications of viable returns will be marked on the website only.

Wrong Item/Shortages

  • Must be reported within 48 hours from receiving your products.
  • If a wrong order or item is received please contact us at (email address)¬†with the order # and explain the issue.
  • If there were shortages email (email address) with the order# and items that were short by product # or description.
  • Once we investigate the order # we will then credit for product or issue a call tag to have the order returned.
  • We will reship the correct items

Lost/Stolen

  • We are not responsible for orders once they have left our warehouse
  • If there is a tracking #, the order has been put on a skid and has left our building
  • If the order does not make it to its destination, customers are responsible for contacting the carrier and filing a claim. Please follow up with our customer service department.

Please ship all returns to:

NJRDInvest LLC
325 US-46
Budd Lake, NJ 07828

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