TERMS & CONDITIONS
Sales & Returns
Due to the discreet, sensitive, and hygienic nature of the products that are distributed we do not accept returns.
We do have some exceptions listed below:
- Must be reported within 3 days.
- Please fill out this form with the original order # and the issue so we may justify the defect.
- Once we establish the defective product we will credit.
- These orders never made it to their destinations, the address was incorrect or the package did not fit the receptacle.
- We will inspect these returns and if they are viable for resale we will credit.
- If products are not viable for resale due to damage from shipping, no credit will be issued as we have to discard the product.
- Notifications of viable returns will be marked on the website only.
- Must be reported within 48 hours from receiving your products.
- If a wrong order or item is received please contact us at (email address) with the order # and explain the issue.
- If there were shortages email (email address) with the order# and items that were short by product # or description.
- Once we investigate the order # we will then credit for product or issue a call tag to have the order returned.
- We will reship the correct items
- We are not responsible for orders once they have left our warehouse
- If there is a tracking #, the order has been put on a skid and has left our building
- If the order does not make it to its destination, customers are responsible for contacting the carrier and filing a claim. Please follow up with our customer service department.
Please ship all returns to:
Budd Lake, NJ 07828